Unit 1, 46-48 Colbee Court, Phillip ACT 2606 Monday – Friday: 8:00 AM – 4:00 PM

Privacy Policy

Last updated: 15 May 2023

1. Definition

Palmers is the trading name of AK Palmer Group Pty Ltd, located at Unit 1, 46–48 Colbee Court, Phillip ACT 2606. We may also be known to customers as Palmers TV.

2. We Respect Your Privacy

Palmers respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.

This policy describes how we collect, use, handle and disclose your personal information. “Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3. Collection of Personal Information

Palmers collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.

Palmers will receive and store personal information you enter onto our website, that is provided to us directly or given to us in other forms.

This may include, but is not limited to: names; job titles; contact information including addresses and telephone numbers; demographic information such as postcode; and any additional information relating to you that you provide to us directly through our website.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

4. Use of Your Personal Information

Personal information is only collected in situations where you have consented and provided information to us.

Palmers may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. Palmers may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

5. Disclosure of Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

Under certain circumstances we may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an obligation of confidentiality.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Transfer of Your Personal Information

Your information is processed at the Palmers operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Security of Your Personal Information

Palmers is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

8. Access to Your Personal Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].

9. Complaints About Privacy

If you have any complaints about our privacy practices, please email us at [email protected]. We take privacy concerns seriously and will attempt to resolve any issue in a timely manner.

10. Changes to This Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

11. Website

When you visit our website Palmers may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

12. Cookies

We may use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Our website may use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on this website or other websites you visit.

13. Third Party Sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Palmers is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.

14. How to Contact Us

If you have questions about this Privacy Policy, you can contact us at:

AK Palmer Group Pty Ltd — ABN 83 638 728 597 | ACT Security Licence: 17502783 | NSW Security Licence: 000108288